Our summary
This tutorial shows how to build software that automatically sorts customer support messages. It uses Jev, an AI tool that chooses from options rather than writing an answer. This helps businesses quickly send incoming questions to the right department.
The guide explains how to ask the AI six specific questions about a message all at once. The software uses those choices to follow sorting rules. If the AI is unsure about a message, the software pauses and asks a person to check it.
This is useful for people building automated support software, but it requires careful testing. The example settings are just for practice. You must test the software with confusing or hostile messages before letting it automatically file away real customer requests.
Key takeaways
- Always record the exact version of the AI software you are using after setting your rules.
- Do not use the same scoring rules for different types of questions or tasks.
- Test your software with confusing, hostile, and previously answered messages before letting it run automatically.