A Choice recipe that assigns support messages to billing, account, technical, sales, or other. The examples distinguish an obvious route from an ambiguous one and show how low confidence can hand off to a person.
Original by Jev GuideClassificationIndependent field guideSource reviewed
Before you dive in
What you’ll find in the original
Write concrete descriptions for each department and include an “other” route.
A single winner does not reveal whether two departments were nearly tied.
The page’s answer values are illustrative rather than measured live outputs.
Worth knowing
Jev Guide currently provides read-only samples here; its own live testing is unavailable.