Our summary
This guide tests a way to manage a car rental AI assistant. Instead of letting a chat program guess how to handle a customer message, the author uses a separate AI tool to sort requests. This helps direct questions about weather, costs, or reservations to the correct specialist.
The setup uses Laya, an AI tool that chooses from a list of options rather than writing an answer. When a message arrives, Laya selects the best category and reports how confident it is. A separate step then checks if the specialist's drafted reply actually answers the user's question.
The author originally planned to test a similar tool called Jev, but could not get a private access code. Only Laya was actually tested. In these tests, Laya struggled if given too many choices, making this setup best for projects with a small, fixed number of categories.
Key takeaways
- An AI decision tool can sort incoming messages by picking from a set list of choices.
- A separate check can stop the software from sending replies that do not answer the customer.
- The author only tested Laya because they could not get access to the Jev tool.