Our summary
This free online course offers eight short lessons on building an automated system to sort customer support messages. It teaches people how to use Jev, an AI tool that chooses from a list of options rather than writing out a new answer.
The lessons show how to separate the facts of a message from the choice the software needs to make. You will learn to set up named categories, score items against a clear guide, and get simple yes-or-no signals to handle multiple decisions at once.
This guide is helpful for beginners learning how to design automated choices and plan backups for when the software fails. Because the course does not connect to a real AI assistant, the examples just show how the setup looks rather than actual test results.
Key takeaways
- Keep the facts of a message separate from the specific choice the software needs to make.
- Group several independent choices together to save time when sorting incoming customer requests.
- Always plan a backup step in case the software is uncertain or the request fails.