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JevMade field notes / Pattern walkthrough
Intent routing
Classifies customer-service intent and complexity to choose between deterministic lookup code, a specialist text model, and human handling.
Original by TypeSafe AIAgent workflowsTypeSafe patternSource reviewed
Before you dive in
What you’ll find in the original
- Ask what the customer wants and how hard it is in the same request.
- Use code for known lookups and a generative specialist for written answers.
- Escalate unclear intent or complex cases rather than making the router perform the task itself.
Worth knowingThis is an architectural example; cost and accuracy still need evaluation against your traffic.