Our summary
This tutorial explains how to use a service named Jev to review incoming customer support tickets. Jev is an AI tool that chooses from set options rather than writing an answer. People use this to automatically send routine messages to the right department.
The software asks the AI tool several independent questions about a single ticket at the same time. The tool returns a choice, a score, or a yes-or-no answer along with a number showing its certainty. The software then uses those numbers to route the message.
This method is useful for developers who want to keep routing rules in their own software instead of the AI instructions. The cutoff numbers in the guide are just examples. A real project needs testing with past messages to find the right numbers for automatic routing.
Key takeaways
- Ask the AI tool several separate questions about the same support ticket in a single request.
- Put the rules for sending uncertain messages to a human in your software, not the AI instructions.
- Test your routing rules with fake answers to avoid paying for real AI requests during setup.