Our summary
This project is a template for sorting incoming messages, like customer support forms or sales inquiries. Instead of relying on simple keywords that often make mistakes, it uses an AI tool called Jev to read the whole message and choose the best team to handle it.
The system checks the message and asks Jev to pick a team from a saved list of options. If the tool is less than 95 percent confident or fails to answer properly, a backup AI assistant steps in to read the same instructions and make the final choice.
This setup helps developers safely manage automated sorting by keeping email addresses hidden and using a backup for uncertain choices. However, the confidence target is only a starting point, and the included tests do not prove how accurately the system will sort real messages.
Key takeaways
- Use the same saved list of teams for your initial checks, the main tool, and the backup.
- Treat missing confidence details as a reason to use the backup assistant, not as a safe result.
- Keep email addresses hidden on your server and safely retry messages if sending fails.