Our summary
This guide explains how to create a customer support form that automatically sorts incoming messages. It uses Jev, an AI tool that chooses from a list of options rather than writing an answer. This helps businesses quickly send questions to the correct department, like billing or technical support.
The software reads the subject and message, then asks the AI tool which team should handle it. The AI returns a choice along with a number showing how certain it is. If the certainty is low, the system skips the automatic choice and sends the message to a person for review.
This setup is useful for developers building support websites. The guide uses a specific certainty score and a ten-second time limit as examples, but these are not strict rules. The AI only suggests a starting point for the support team and does not actually solve the customer's problem.
Key takeaways
- Keep private access codes on the server so they are never sent to the user's browser.
- Send uncertain choices to a human reviewer instead of relying on a low-probability guess.
- Treat bad inputs and broken connections as errors, but treat uncertain AI choices as successful reviews.