CowAgent ticket analysis

What it does

CowAgent built a batch ticket tool that asks Jev seven typed judgments for each ticket.

How you can use it

You can sort incoming support messages by having an app answer several questions about each one at once. Start by listing the exact checks you want, such as yes-or-no flags, numerical scores, or specific categories. A developer can then set up Jev to evaluate each message against those questions in a single step.

This tool only picks from your choices rather than writing out custom replies. It also gives a confidence score showing how sure it is about each pick. Make sure you plan how your team will handle messages when the system is not confident in its answers.