Before you dive in
What you’ll find in the original
- Look for queues where a person currently reads every item before deciding its destination, priority, or match.
- Lead forms and support tickets can be scored or routed before a person opens them, while transcript moments and application piles can be ranked for later review.
- The proposed business pattern is to put a cheap classifier at the front of an expensive queue, not to ask Jev to write the final response or complete the downstream work.
Worth knowing
The seven products are ideas, not validated businesses, and the prediction about record SaaS growth is speculation. The email cost claim is reported without methodology in this post.