What is Jev?

What it does

Mohammed Shehu walks through Jev's decision-making API and shows how to call it from Python.

How you can use it

Start by listing the teams that handle support messages and writing short descriptions of their work. You can also pick levels for customer frustration or simple yes-or-no checks, such as whether an issue is urgent. A developer can then connect your app using an access key from TypeSafe.

Your software sends incoming messages along with your questions all at once. The service names the chosen department, scores the frustration level, and shares how likely an issue is urgent. Because the tool can still make mistakes, test it on real customer examples before relying on its answers.